Returns & Refund Policy
Last updated: July 2026
At Full Moon Gifts, each mug is made to order with care to ensure the highest quality.
Returns
As our products are made to order, we do not accept returns or exchanges if you change your mind after placing an order.
Please check your order carefully before completing your purchase.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or you receive the wrong item, please contact us within 14 days of delivery.
Please email:
Include:
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Your order number
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A description of the issue
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Clear photographs of the item and any damage
If your claim is approved, we will offer either:
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A replacement, or
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A full refund.
Refunds
Approved refunds will be returned to your original payment method. Please allow 5–10 working days for your bank or card provider to process the refund.
Contact Us
If you have any questions about your order, please email: